There is no minimum number of points required to redeem. If there is an item or trip you want which requires more points than you currently have available, you can add cash. You can even take advantage of the exclusive rewards offering simply by using your credit card, no points required.

Primary cardholders may redeem points.

Once you are logged in, click on My Profile and download the authorization form.  Fill in the form and email it to the Rewards Centre at contactus@itsmyrewards.com.

In order to redeem your points online, please refer to the following guide:

1. LOGIN TO YOUR ACCOUNT. Log-in or register at www.mbna.ca and click on the "Rewards" tab, then click on "Exclusive Offers", then click on "Redeem Points". 
2. BROWSE THE CATALOGUE. Browse the catalogue and select a desired item by clicking on the picture. Once you select an item to redeem, enter the desired quantity for that item plus any additional information that relates to the product (i.e., colour, size etc.), if applicable, and click on "add to cart".
3. VIEW YOUR SHOPPING CART. Double check your points total and product code(s) for accuracy before checking out. When you're done shopping, click on "proceed to checkout". 
4. CHECK OUT AND CONFIRM YOUR ORDER. Enter the ship-to address ensuring all mandatory fields are completed and click on "submit order" when you're finished. Please note, deliveries cannot be made to a Post Office Box, Rural Route (RR) or an address outside Canada. The confirmation page displays a transaction number which confirms the successful completion of your order. You may wish to print the order confirmation for reference.
   
   

If there is an item you want which requires more points than you currently have available, you can add cash, even up to 100%. This feature allows you to use your points, pay with cash or any combination of the two using a MasterCard credit card. If you need to return an item purchased with a Points Top Up, the points will be returned to your account and the (dollar) amount used to purchase points will be refunded on the credit card used. Sorry, Points Top Up is not offered on gift certificates or cash.

All applicable taxes and shipping charges are included in the point value of the points required to order each item.

Yes. To view the status of your order, simply reference "My Account" followed by "Order History". Please allow 2 (two) business days from the time you initially place an order before making any inquiries with regard to the order status.

Delivery of merchandise and physical gift card orders typically arrive within 7-14 business days from receipt of order. Digital gift cards are sent immediately. If you do not receive, please check your email spam folders. We cannot always ship all items together, so you may receive several shipments to complete your order. When the merchandise arrives, immediately check for any evidence of damage. Once you've determined there's no apparent damage, you or any resident will be required to provide a signature. If no one is home at the time your item is delivered, a door knocker will be left with the courier information and location for pick-up at the nearest depot.

If there is evident damage, please do not sign for your package and refuse the shipment. Sign only for the number of cartons and items received in good condition. Review the contents of your package immediately. If there is a problem, contact the Rewards Centre within the next business day after receipt of your shipment.

Merchandise can be returned for any reason within 15 business days of receiving the shipment, and defective or damaged merchandise can be returned within 30 business days of receiving the shipment. Returns will not be accepted after 30 business days. Please contact the Rewards Centre at 1-877-877-3703 if you wish to initiate a return. Physical and digital gift cards are final once processed, and cannot be cancelled or returned.  

The expiration date and the terms will be printed on the gift card or certificate.

They are not personalized and may be transferred to someone else.

The program is not limited to specific travel partners. You choose the destination and travel dates and the rest will be taken care of for you.

No. This program allows you to travel on holidays, weekends and during other busy days throughout the year.

There is no booking fee for travel redemptions.

Advance booking times are dependent on a number of factors including what you book. We recommend that you book at least 14 days in advance. However, we can usually accommodate bookings within 48 hours of your departure time. For more information please contact the Rewards Centre.

It is the sole responsibility of passengers to have in their possession on departure all necessary travel documentation as required by law. We recommend that you check these requirements with the appropriate embassy or consulate of the country you intend to visit.

Yes, we offer comprehensive coverage to you online. You will have the option to select the package that best suits your needs. 

To learn more, please contact the Rewards Centre at 1.877.877.3703.

No. Travel insurance is not mandatory. However, we strongly recommend that you purchase cancellation and/or medical insurance for your trip.

If you need to change or cancel your flight arrangements, contact the Rewards Centre at 1.877.877.3703. 

Please Note: Changes or cancellations may be subject to penalties as per the travel suppliers terms and conditions.

The name on your airline ticket must be identical to the travel document you are using to travel – e.g., Passport, Birth Certificate, Government issued photo ID (where applicable). 

Airlines normally do not modify the name on a flight ticket after the ticket has been purchased. In cases where they do allow a name correction, you may be charged a fee.

Almost every major airline now offers Electronic tickets or e-tickets in place of a standard paper ticket. An e-ticket is an electronic confirmation issued by the airline with the passenger's name, ticket number, itinerary and fare information.

You should present your e-ticket in addition to the required personal ID documentation (e.g., a valid passport, birth certificate, etc.) at the specified airline's check-in counter. 

We strongly recommend that you print copies of any travel documents that are sent to you electronically, including your e-ticket. Airline representatives and/or Customs officials may (at any time) request to view your e-ticket. You may be denied boarding if you do not have your e-ticket available upon request.

Your itinerary is your personal travel schedule but this document will not grant you boarding access. Your e-ticket is the only acceptable document for boarding access.

Your e-ticket should display an airline ticket number and the status of your reservation as "Confirmed".

We recommend that you always carry a paper receipt of your e-ticket for both international and trans-border travel.

The receipt is the confirmation that we send to you by e-mail at the e-mail address provided at the time of booking. We recommend that you print this and all your other travel documentation, including your e-ticket. It is also a good idea to leave an extra copy of these documents with a friend or family member while you are traveling.

Seat selection varies from airline to airline. If you would like to book a particular seat for your flight, please contact the Rewards Centre at 1.877.877.3703. 

Please Note: You may incur an additional charge for selecting a seat.

During the booking process, you will be prompted for this information. After your reservation is made you can also contact the Rewards Centre and provide your frequent flyer number and we will apply it to your reservation.

Yes. You or the person you designate can book travel for anyone you choose, such as family members or friends.

A frequent flyer program (FFP) is a loyalty program offered by airlines. Typically, airline customers enrolled in the program accumulate frequent flyer miles (kilometers, points, segments etc...) corresponding to the distance flown on that airline or its partners. Point/mile accumulation does vary from airline to airline.

We provide you with the capability to enter in your frequent flyer number when making an airline reservation. Please note that we are only passing your frequent flyer number to the airline. We are not responsible for the issuance or redemption of miles, points or benefits of airline reward programs.

To redeem your frequent flyer points/miles you must contact the airline directly. We cannot redeem miles on your behalf.

IAN Travel Services is our third party vendor for all our online Hotel reservations.

Pricing is determined by the type of vehicle, duration of the rental and the selected vehicle rental supplier. The Rewards Centre can neither control nor guarantee when or if a price may be reduced. We recommend that you book your trip when you feel comfortable with all the variables including the price.

If the city you are looking for is not displayed, please choose the closest major city to the one that you are interested in and use the distance button to widen your search. For example, if you are looking for a car rental in Brooklyn, then you would enter New York and expand your search distance.

After accepting any travel arrangement offered, the sale is final and is subject to the terms and conditions of the travel supplier.

If the price decreases, we are unable to refund the difference due to standard travel industry practice. If the price increases after you book, you will not be expected to pay the difference. Rates can be reduced by travel suppliers at any time without advance notification to the travel industry. These prices apply to new bookings only.

Breakfast Plan (BP) 

• Flight and accommodation
• Light breakfast - daily

Continental Plan (CP)

• Flight and accommodation
• Continental breakfast - daily

Modified American Plan (MAP)

• Flight and accommodation
• Breakfast and dinner - daily

Full American Plan (FAP)

• Flight and accommodation
• 3 meals - daily

All-Inclusive (AI) Plan

• Flight and accommodation
• All meals and snacks
• Alcoholic and non-alcoholic beverages
• Daily activities and nightly entertainment
• Non-motorized water sports
• Transfers

European Plan (EP)

• Flight and accommodation
• Daily activities and nightly entertainment
• Non-motorized water sports
• Gratuities

Please Note: Amenities may vary from resort to resort and are subject to change without notice.

Each destination and resort offers various periods that you can book. When searching packages, the available lengths of stay will be displayed as search options.

The Rewards Centre uses the following procedures for document delivery:

• Travel documents will be sent by mail.
• E-tickets are delivered via e-mail.

Almost every major airline now offers electronic tickets or e-tickets in place of a standard paper ticket. An e-ticket is an electronic confirmation issued by the airline with the passenger's name, ticket number, itinerary and fare information.

We recommend that you always carry a paper receipt of your e-ticket for both international and trans-border travel.

The receipt is the confirmation that we send to you by e-mail at the e-mail address provided at the time of booking. We recommend that you print this and all your other travel documentation, including your e-ticket. It is also a good idea to leave an extra copy of these documents with a friend or family member while you are traveling.

Tax receipts are issued by the Charity you have supported for donations over 2,500 points, which is equivalent to a $25 donation.

Tax receipts are issued by the Charity you have supported two times per year – once in July and then again in December.

If you don't find what you're looking for call 1.877.877.3703 to speak with one of our agents who would be happy to help you. The Rewards Centre is open Monday through Friday from 9 a.m. to 7 p.m., and Saturday from 9 a.m. to 5 p.m. EST.